Garden Treasures Classics - Swindled at Lowes!
I too have been swindled by Lowes. Unfortunately I purchased two of the umbrellas that you mentioned.
My canopies lasted 20 months, and then fell apart. When I talked to a representative from Garden Treasures, warranty department, she told me the replacement canopies would run $99 each (canopy and pole). She also stated that shipping would run a couple of hundred dollars, due to the poleโs size. I told her to keep the pole and just send me the canopies.
. . . โ No, we cannot do that.
You have to take the poleโ. I told her that made no sense at all. Why would I pay close to $300 (new canopy, pole, and shipping & handling) for a replacement ( I paid that amount when I first purchased them)? BUYER BEWARE!
If you buy a patio umbrella from Lowes or somewhere else, make sure you can buy a replacement canopy. Lowes wants their customers to buy new (every few years) so they make sure replacement parts are not available.
Reason of review: Horrendous customer service .
Monetary Loss: $596.
Preferred solution: Let the company propose a solution.
Garden Treasures Classics Cons: Horrible customer service.
Location: 7825 Rosedale Hwy, Bakersfield, CA 93308, USA
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