Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
1 comment

I PURCHASED A 11 FOOT OFFSET UMBRELLA YJAF-819D FROM LOWES. THE CANOPY MATERIAL LASTED 16 MONTHS AND THEN SHREDDED INTO NOTHING.

I CALLED GARDEN TREASURE CUSTOMER SERVICE DEPT TO REPLACE JUST THE MATERIAL OF THE CANOPY. THE CANOPY DOES NOT COME SEPARATELY FROM THE POLE AND RIBBING. YOU HAVE TO BUY THE CANOPY FOR AND POLE ASSEMBLY FOR $104 AND SHIPPING IS $138 DEPENDING ON YOUR LOCATION. TOTALING $242.

I PURCHASED THE ENTIRE UMBRELLA FOR $278 FROM LOWES. THIS IS ABSOLUTELY THE DUMBEST COMPANY ON THE FACE OF THE EARTH. THEY DO NOT KNOW HOW TO DO BUSINESS AND HONOR THEIR CUSTOMER SUPPORT.

THIS IS THE LAST PRODUCT I WILL EVER BY FROM GARDEN TREASURE OR LOWES!!! CONSUMER BE WARE CHEAP PRODUCTS AND TERRIBLE CUSTOMER SUPPORT.

Review about: Garden Treasures Classics Yjaf-819D Patio Umbrella.

Reason of review: Bad quality.

Monetary Loss: $300.

Preferred solution: Full refund.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1432968

I HAD THE EXACT SAME EXPERIENCE WITH THE SAME MODEL.

CUSTOMER SERVICE IS TERRIBLE

You May Also Like