Garden Treasures Classics
Reviews and Complaints
Disappointed
Preferred solution: Full refund
Ought chairs from Lowes that sayed "all weather Wicker" and they literally fell apart as the wicker snapped into pieces
Preferred solution: Let the company propose a solution
Replacement Fountain Pump Review
Parts not available
I have a Garden Treasure patio heater that I have had for 1 1/2 years I used it last winter for the first time and when I tried to use it this year the pilot light will not stay lit. I went to the trouble shooting section of the manual and did 2 out of 3 solutions Number 3 was to replace the thermocouple .
I then call the company to try and order a thermocouple and the lady says that the only 3 parts they sell for the heater are the hod, wheels or a hardware pack. I then ask the lady where I can buy one and she says they are the sole supplier of parts for this heater and that they do not sell the thermocouple and that the heter is virtually useless.
I removed the thermocouple and tried find one at a plumbing supply company and they say they have never seen one like it and didn't have any idea where I could buy one/. Lowes says they have no parts for the heater that I should call the companY so here I am going in a vicious circle with no solution in sight.
Lowes Garden Treasurers DEFECTIVE furniture
WARNING-------LOWES has sold Garden Treasures OUTSIDE PATIO DINING FURNITURE and advertised it as ALUMINUM RUST RESISTANT FRAME--------but fails to mention in its advertising that the ALUMINUM frame is held up mostly by an IRON ROD---that is prone to rust and when it does your ALUMINUM PATIO set will fall like HUMPTY Dumpty----------and people can get hurt
Lowe's local mgmt. agreed to replace---the when I went to confirm the arrangement with the Metairie La Manager--he reneged--and then LOWE's corp has given me the runaround---even though pictures of set were provided--and I have shown them I will not use the set FOR LIABILITY REASONS--evidently LOWES's does not CARE!!
Problem with Umbrella
- Quality of canopy
Preferred solution: Full refund
Garden Treasures Umbrella Review from Kernersville, North Carolina
We purchased a complete patio set including umbrella and chair cushions at the end of July 2015. We had the umbrella outside for approximately 6 weeks and brought it to the garage for the winter.
We put it back outside this summer on the 4th of July. We noticed when we purchased the umbrella that the crank that you open and close the umbrella was backwards, when you cranked in the direction it said would open it it closed and cranking it to close it would open. At the time that wasn't a big deal to us we just went with it being backwards. The string that opened the umbrella broke this weekend and still we figuered we could fix that ourselves so we looked up how to do it and began the repair.
When we opened the mechanism the string was completely shredded due to a round wheel that should have let the string glide over the edge of the metal tube had at some point dropped out of its intended spot and dropped down in the tube. Once we fixed the string and put the wheel back in its spot it contained to fall down into the tube. Nothing holds it in place. It is a terrible design flaw.
If I had read the reviews for the product before I purchased it I would have never got this umbrella! Not only is the design bad the umbrella faded so bad in just the 6 weeks it was outside it looks 10 years old! Oh well you live and you learn.
I learned not to purchase Garden Treasures products.
Garden Treasures Round Tan Patio Umbrella Review from Maumelle, Arkansas
OUTDOOR SWIVEL CHAIRS AND REGULAR CHAIRS
Garden Treasures Classics - Fire Pit Review
The fire pit is great.. All except for the sticker on the front of it that took much longer to *** than it took me to build the entire project!!!..
Is anyone paying attention????... I doubt I'll get a response
Bird Feeder Review
Garden Treasures Classics - Bird Seed Review from Lyndhurst, New Jersey
Garden Treasures Classics - Garden Treasures Outdoor Patio Heater Review from Schenectady, New York
I have a garden treasure patio heater that I bought last year and this year the heater will not light work right or even regulate gas up to the system to get the system to lite. Is there a solutions to the problem.
Expensive umbrealla base broke (very cheap construction for such a large umbrealla). Can't reach the customer service. No phone numbers listed.
Preferred solution: Deliver product or service ordered
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Hello, I am sorry you have had this experience. Please note that Garden Treasures is a Lowe's brand and is different than Treasure Garden.
You can try contacting 800-643-0067 option 4 for assistance with Garden Treasures. Regards, Tiffany (Customer Service Mgr).