Anonymous

Disappointed

My husband and I purchased the Garden Treasures 11' offset umbrella 2 years ago. The cord that works the pulley and the handle broke last week. We paid almost $300 for it. The replacement part is around $100 & over $100 to ship it. We took care of the umbrella and we're careful to follow the recommendations. Replacement parts cannot be purchased locally. This is very disappointing. I would never recommend this umbrella. I was told after the fact that the parts are plastic. For a few more dollars we could have purchased a different brand with steel parts. My complaint has to be 100 words but I really don't have anything else to add.
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Loss:
$272
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
TreasureGarden

Hello, I am sorry you have had this experience. Please note that Garden Treasures is a Lowe's brand and is different than Treasure Garden.

You can try contacting 800-643-0067 option 4 for assistance with Garden Treasures. Regards, Tiffany (Customer Service Mgr).

Anonymous

Ought chairs from Lowes that sayed "all weather Wicker" and they literally fell apart as the wicker snapped into pieces

These chairs looked so beautiful I bought 6!! They were titled all weather and I thought they were so comfortable. Perfect for around the fire pit and an additional sitting area. They lasted 1.5 years and then some off the wicker started to snap -- just break in half. I loved the form of the chair and thought about wrapping with new material but after looking into it -- too difficult. So much money down the drain! I will never buy this manufacturer again and am floored that Lowes sells it. I am horrified that anyone would manufacture such a product. I noticed the other day while at Lowes, there is more all weather furniture by garden treasures that is on the floor and failing right now!! DO NOT BUY THIS STUFF -- made in China by the way
View full review
Loss:
$250
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

1 comment
Guest

Same exact thing happened to me! I think the same chairs.

It really is terrible that Lowes wouldnt take them back and give store credit; this manufacturer only offers a one year warranty so that's why they wouldn't. Bad business practice and they continue to sell their products.

Anonymous

Replacement Fountain Pump Review

Garden Treasure products do not last. Garden Treasures customer service horrible. I will never buy another product from this group of inept people who have no clue what they are doing.
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Reason of review:
Bad quality
Anonymous

Parts not available

I have a Garden Treasure patio heater that I have had for 1 1/2 years I used it last winter for the first time and when I tried to use it this year the pilot light will not stay lit. I went to the trouble shooting section of the manual and did 2 out of 3 solutions Number 3 was to replace the thermocouple .

I then call the company to try and order a thermocouple and the lady says that the only 3 parts they sell for the heater are the hod, wheels or a hardware pack. I then ask the lady where I can buy one and she says they are the sole supplier of parts for this heater and that they do not sell the thermocouple and that the heter is virtually useless.

I removed the thermocouple and tried find one at a plumbing supply company and they say they have never seen one like it and didn't have any idea where I could buy one/. Lowes says they have no parts for the heater that I should call the companY so here I am going in a vicious circle with no solution in sight.

View full review
Loss:
$149
Reason of review:
No parts available
2 comments
Guest

Try calling them again, I just bought a thermocouple today for $5.99

Guest
reply icon Replying to comment of Guest-1268932

Where did you buy it at?

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Anonymous
map-marker New Orleans, Louisiana

Lowes Garden Treasurers DEFECTIVE furniture

Garden Treasures Classics - Lowes Garden Treasurers DEFECTIVE furniture
Garden Treasures Classics - Lowes Garden Treasurers DEFECTIVE furniture  - Image 2

WARNING-------LOWES has sold Garden Treasures OUTSIDE PATIO DINING FURNITURE and advertised it as ALUMINUM RUST RESISTANT FRAME--------but fails to mention in its advertising that the ALUMINUM frame is held up mostly by an IRON ROD---that is prone to rust and when it does your ALUMINUM PATIO set will fall like HUMPTY Dumpty----------and people can get hurt

Lowe's local mgmt. agreed to replace---the when I went to confirm the arrangement with the Metairie La Manager--he reneged--and then LOWE's corp has given me the runaround---even though pictures of set were provided--and I have shown them I will not use the set FOR LIABILITY REASONS--evidently LOWES's does not CARE!!

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Reason of review:
Damaged or defective
1 comment
Guest

Treasure Garden often gets confused with Garden Treasures which is a Lowes brand. The Treasure Garden product line is umbrellas, umbrella bases, umbrella lights, outdoor rugs and protective furniture covers. Treasure Gatden product is not sold at Lowes.

I am not sure if it will help or not, here the contact information for Garden Treasures support at 800-643-**** press 4 for Garden Treasures or via email at LowesNSA@***.com

Carnel Fkj
map-marker Houston, Texas

Problem with Umbrella

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I purchased an umbrella from Treasure Gardens through Lowes, July 2016. In Houston, Tx we had max winds of 30 miles an hour and the bottom pole bent. I could not straighten it. Searched everywhere and found one on the internet for $35.00 so I replaced it. Now the mechanism, which either keeps the umbrella upright, or lists left or right is broken. The umbrella cost around $100.00 Actually, now $130.00 What recourse do I have to get an umbrella that works as advertised. Right now it is laying down in the back yard and I don't know what to do. Any suggestions - thank you. Stan
View full review
Loss:
$135
Cons:
  • Quality of canopy
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

1 comment
TreasureGarden

Hello. Garden Treasures is a Lowes brand which can get confused with our brand which is called Treasure Garden. You can contact Garden Treasures support at 800-643-0067 and press 4 or email LowesNSA@archway.com

Beata Dsa
map-marker Kernersville, North Carolina

Garden Treasures Umbrella Review from Kernersville, North Carolina

We purchased a complete patio set including umbrella and chair cushions at the end of July 2015. We had the umbrella outside for approximately 6 weeks and brought it to the garage for the winter.

We put it back outside this summer on the 4th of July. We noticed when we purchased the umbrella that the crank that you open and close the umbrella was backwards, when you cranked in the direction it said would open it it closed and cranking it to close it would open. At the time that wasn't a big deal to us we just went with it being backwards. The string that opened the umbrella broke this weekend and still we figuered we could fix that ourselves so we looked up how to do it and began the repair.

When we opened the mechanism the string was completely shredded due to a round wheel that should have let the string glide over the edge of the metal tube had at some point dropped out of its intended spot and dropped down in the tube. Once we fixed the string and put the wheel back in its spot it contained to fall down into the tube. Nothing holds it in place. It is a terrible design flaw.

If I had read the reviews for the product before I purchased it I would have never got this umbrella! Not only is the design bad the umbrella faded so bad in just the 6 weeks it was outside it looks 10 years old! Oh well you live and you learn.

I learned not to purchase Garden Treasures products.

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Reason of review:
Bad quality
Anonymous
map-marker Maumelle, Arkansas

Garden Treasures Round Tan Patio Umbrella Review from Maumelle, Arkansas

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Spent $300+ at Lowes for their Garden Treasure 11 foot offset umbrella, only to get it home and find out that you need a minimum of 250 lbs of sand (not included) in order to make it stand up. This key information was no where on the box, website, or even mentioned by a store clerk. One would think that this is VERY important bit of information that should at least be listed on the box. Another trip back, more money spent and the last time I'll ever shop at Lowes. Home Depot from now on.
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Anonymous
map-marker Covina, California

OUTDOOR SWIVEL CHAIRS AND REGULAR CHAIRS

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BOUGHT FROM LOWES. OPEN THE SWIVEL CHAIRS FIRST TO FIND THAT THE METAL WAS CRIMPED AND THE BACK BRACES SMASHED. OPEN THE SECOND BOX WITH CHAIRS. ONE CHAIR IN THAT ONE WAS THE SAME CONDITION. THE BOX WAS NOT DAMAGED SO IT WAS NOT THAT. LOOKING AT IT WITH THAT MUCH CRIMPED IT SHOULD OF HAD THE PAINTED SURFACE DAMAGED BUT WAS NOT. TO ME IT LOOKED LIKE CHINA MADE IT AND PAINTED IT KNOWING IT WAS BAD DELIVERED IT TO YOU AND YOUR QUALITY DID NOT CATCH IT TWICE AND SHIPPED IT TO LOWES. I WORK IN MANUFACTURING AND KNOW ABOUT QUALITY INSPECTION SO I'M CONCERNED THAT MY NEXT ORDER FROM LOWES WILL BE THE SAME . I HOPE NOT. TALK TO YOUR QUALITY DEPARTMENT ON THIS MATTER.
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Reason of review:
Bad quality
1 comment
TreasureGarden

Hello, I apologize you have experienced this. However, we are Treasure Garden, not Garden Treasures.

We do not manufacturer chairs. Regards, Tiffany (Customer Service Mgr)

Anonymous
map-marker Mount Laurel, New Jersey

Garden Treasures Classics - Fire Pit Review

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The fire pit is great.. All except for the sticker on the front of it that took much longer to *** than it took me to build the entire project!!!..

Is anyone paying attention????... I doubt I'll get a response

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Reason of review:
Bad quality
3 comments
Guest

Treasure Garden often get confused with Garden Treasures which is a Lowes brand. The Treasure Garden product line is umbrellas, umbrella bases, umbrella lights, outdoor rugs and protective furniture covers. Treasure Garden product is not sold at Lowes.

You can contact Garden Treasures support at 800-643-**** press 4 for Garden Treasures or via email at LowesNSA@***.com

Guest

The good product quality and also a staff service is good.

TreasureGarden

Hello, I am sorry that you had this experience. However, we do not manufacturer fire pits. Regards, Tiffany (Customer Service Manager)

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Anonymous
map-marker Raleigh, North Carolina

Bird Feeder Review

Bird feeder Garden Treasures model 910 69 0B I can not open to put bird seed in feeder
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Reason of review:
Damaged or defective
Anonymous
map-marker Lyndhurst, New Jersey

Garden Treasures Classics - Bird Seed Review from Lyndhurst, New Jersey

Garden Treasures Classics - Bird Seed Review from Lyndhurst, New Jersey
Garden Treasures Classics - Bird Seed Review from Lyndhurst, New Jersey - Image 2
Garden Treasures Classics - Bird Seed Review from Lyndhurst, New Jersey - Image 3
Garden Treasures Classics - Bird Seed Review from Lyndhurst, New Jersey - Image 4
Garden Treasures Classics - Bird Seed Review from Lyndhurst, New Jersey - Image 5
I purchased this bag of wild Bird seed and am very upset with all the sand in it! If you take out the sand how much really does the bag weigh?
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Reason of review:
Bad quality
Anonymous
map-marker Schenectady, New York

Garden Treasures Classics - Garden Treasures Outdoor Patio Heater Review from Schenectady, New York

I have a garden treasure patio heater that I bought last year and this year the heater will not light work right or even regulate gas up to the system to get the system to lite. Is there a solutions to the problem.

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Reason of review:
Bad quality
1 comment
Guest

If it's the thermal couple you might as well throw it away. My pilot light won't stay lit and when I called the company for a new one they said they don't sell them and no one else does.

The lady said the heater is virtually useless. It's a different kind of thermal couple and I can't find one What a rip off from this company They don't make parts available to keep the heater running

Dupree Opc
map-marker Syracuse, New York

Expensive umbrealla base broke (very cheap construction for such a large umbrealla). Can't reach the customer service. No phone numbers listed.

I bought a very expensive umbrella (over $350) at Lowes by Treasure Garden. The very cheaply constructed base broke within two summers. The sides of the base came loose under the pressure of the sand that goes inside the base, to give it weight. Very dangerous situation. I have small children that stay under the umbrella which can collapse any time now. I removed the poll that holds the umbrella and the canopy part. Lowes won't provide replacement (they said they only do that within 15 days of the purchase), and I can't reach Treasure Garden, because there are no numbers listed on their website. Please help!
View full review
Loss:
$350
Reason of review:
Damaged or defective

Preferred solution: Deliver product or service ordered

2 comments
TreasureGarden

Hello, Please note that we are Treasure Garden, which is different from Garden Treasures. Garden Treasures is a brand that Lowe's carries.

But if somehow, there is something I can assist with please let me know.

I can be reached at tiffany@treasuregarden.com. Regards, Tiffany (Customer Service Manager, Treasure Garden)

Guest

Treasure Garden 626-814-****

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